We, as the company, provide this website as a service to you, our valued customers. When you use our website or any current or future services we offer as part of our agreements with you, you're agreeing to follow and be bound by these Terms of Use.
These Terms cover your use of our website, our services, and anything we provide to you, like information, products, software, and features. If you're using our website or services on behalf of your employer, you're telling us that you have the authority to accept these Terms on behalf of your employer.
It's important to know that if you violate these Terms, we have the right to take appropriate actions, as allowed by law and our agreements. Any person who visits our website or uses our services is subject to these Terms now and in the future.
Please be aware that any violation of these Terms can lead to consequences, including the suspension or termination of your account or services, as outlined in our relevant service agreements.
Acceptance of Terms
When you use or access [website name], it's important to understand and agree to the terms outlined in this document. These terms cover various aspects of our services, such as account registration and payment processing.
Your acceptance of these terms shows our shared commitment to a transparent and trusting relationship.
Registration of an Account
To access (website name), you'll need to create an account. During the registration process, you agree to provide accurate and up-to-date information. It's your responsibility to keep your account credentials secure at all times. Any actions taken under your account will be your responsibility, so if you suspect unauthorized access, please let us know right away. By registering for an account, you confirm that the information you've provided is accurate and that you're authorized to use our services.
Data Security and Confidentiality
We value your privacy and are committed to safeguarding your information. When you use (website name), you're consenting to the collection, processing, and storage of your personal data as outlined in our Privacy Statement. We implement robust security measures to prevent unauthorized access to your data and handle it with the utmost respect for your privacy. Be assured that your information is solely used to provide you with secure and efficient payment services.
Protection of Intellectual Property
Respect for intellectual property rights is important to us, and we expect our users to adhere to these rights as well. All content on (website name), including text, images, and logos, is protected by copyright and other intellectual property laws. You're granted a non-exclusive, non-transferable license to use this content solely for transactions and interactions on our platform. Unauthorized recreation, distribution, or modification of our content may result in legal action. By using our services, you agree to respect these intellectual property rights and use our content responsibly and within the bounds of the law.
Protection Measures
Your security is paramount to us, and we take rigorous measures to protect your data and transactions. (website name) employs advanced security technologies to safeguard your information from unauthorized access, data breaches, and fraud. However, it's important to understand that no system is entirely risk-free.
By using our services, you acknowledge that while we provide a secure environment, we cannot guarantee absolute security. To enhance your security on our platform, we encourage you to follow best practices, such as maintaining strong passwords and promptly reporting any suspicious activity.
Payment
At [Website Name], we want to clarify the details of our payment terms:
Service Fees:
We will charge applicable fees for the provision of our services, and these fees will be determined by [Website Name]. The manner, rates, and frequency of these fees will be as per our discretion. We reserve the right to update these fees as needed.
Taxes:
Our fees do not include applicable taxes. [Website Name] will charge the relevant taxes on the fees as necessary. Any changes in statutory taxes during the period covered by these Terms will be your responsibility.
Monthly Invoices:
We will issue monthly invoices for the fees related to the services provided during those months. These invoices will be accessible on your dashboard every month. If you have any disputes regarding an invoice, please notify us as soon as possible. We will make reasonable efforts to address any disputed amounts.
Reconciliation:
You are responsible for daily reconciliation of all processed transactions. If you identify any discrepancies, you must report them to [Website Name] within three (3) working days. If reconciliation issues are brought to our attention after this period, we cannot be held responsible or liable if these queries or concerns are not resolved.
GST Responsibilities:
You are solely responsible for updating your GST registration number on the [Website Name] dashboard before we generate the invoice. Additionally, you must submit the GST certificate as part of your KYC. We will raise a GST tax invoice and report the transactions in the GST returns based on the information you provide. Any liability imposed on [Website Name] by the GST authorities due to incorrect or withheld information will be recovered from you.
Service Descriptions
At [Website Name], we aim to make our services easy to understand:
[Website Name] Payouts and Payout Links
Our Payouts and Payout Links service allows you to make payments to bank accounts, UPI IDs, and Cards (Debit & Credit) using methods like RTGS, UPI, IMPS, and NEFT. Additionally, you can schedule payments to your Payee's bank account or virtual payment address ("VPA") for processing at a later time.
- Payout Links
If you don't have your Payee's bank account details or VPA IDs, you can send a link to the Payee with the payment amount. Your Payee will receive the link via SMS or email, and they can complete the payment instantly using [Website Name] Payout Links. Please note that we are not liable for any errors or omissions made by you or the Payee in entering the correct payment details or any other required information. Ensuring the Payee's identity and compliance with applicable laws is your responsibility.
- [Website Name] Vendor Payments
Vendor Payments help you automate your accounts payable processes. You can receive supplier invoices from various sources, pre-fill the details on the [Website Name] dashboard, and prepare them for payment. This service also allows you to deduct TDS payments from the invoice value, with the TDS amount automatically deducted from your Customer Identifier balance and remitted to the government each month.
[Website Name] Tax Payments
Tax Payments enable you to manage, track, and pay compliance-related payments like TDS, Advance Tax, and GST from the [Website Name] dashboard. TDS is auto-calculated based on the vendor's TDS rate, and the deducted amount is deposited with the government monthly. You can download the challan on the [Website Name] dashboard and file the TDS.
Penny Testing or Fund Account Validation
Penny Testing is a service that allows you to verify the authenticity of an end beneficiary's bank account or UPI ID by depositing a single rupee, which returns validated bank details and the beneficiary's name. Additional fees apply for each Penny Testing transaction, and these fees are separate from the amount used for Payouts. You can use the Penny Testing service only once to verify a unique bank account or UPI ID, unless expressly approved by [Website Name]. You are responsible for safeguarding API keys and secret keys required for this service.
Payouts to Wallets
Payouts to wallets permit payments to RBI-compliant wallets. The Payout amount is credited to the Payee's wallet balance. Payments can be made up to a certain amount (or the amount determined by [Website Name]) per Payout. You are responsible for ensuring compliance with all applicable laws, including RBI regulations, when making Payouts to wallets.
Accounting Software Integrations
You can integrate supported accounting software with (website name) dashboard to simplify payments to vendors, partners, and suppliers. You can create [Website Name]-readable payout files from these software. Ensure the accuracy of imported file details before authorizing payments, as [Website Name] does not warrant the accuracy of imported file data.
Responsibilities and Obligations of the Merchant
At [Website Name], we believe in clarity and cooperation:
Providing Necessary Documents
Before any services begin, the Merchant must provide necessary documents as determined by [Website Name] to facilitate due diligence. We may need to share these documents with Facility Providers, Government Authorities, or legal enforcement agencies as required by the law. Your consent is granted to rely on the documents you provide.
Additional KYC Documents
During the Term, [Website Name] may request additional KYC-related documents or other documents in its sole discretion or in compliance with Applicable Laws. Failure to submit these documents entitles [Website Name] to suspend services until compliance is met.
Politically Exposed Person (PEP) Declaration
As of this Agreement date and throughout the Term, the Merchant must declare that neither the Merchant, its Affiliates, nor its Beneficial Owner is a Politically Exposed Person. Any change to this declaration must be promptly communicated in writing.
Customer Confidential Information
The Merchant assures that it has the informed consent of its Customers to share their confidential information with [Website Name] and its Affiliates for transaction tracking, fraud prevention, and regulatory compliance. This includes sharing information with Regulatory and Enforcement Authorities as needed under Applicable Laws.
Limited Liability
The Merchant acknowledges that the services involve multiple parties, and [Website Name] is only liable for acts directly attributable to it.
Additional Obligations
The Merchant is responsible for delivery, after-sales service, payments, invoicing, collections, technical support, and other obligations related to their products or services. Any claims arising from these services are the Merchant's responsibility, including associated expenses.
Representations
The Merchant may not represent itself as an agent or representative of [Website Name] or Facility Providers, or claim rights to offer products or services provided by [Website Name] or Facility Providers. Any representations or warranties requiring [Website Name] or Facility Providers' obligation and responsibility are prohibited.
Reconciliation
The Merchant is responsible for daily transaction reconciliation. Discrepancies should be reported to [Website Name] within three (3) days, after which [Website Name] is not liable for reconciliation issues.
Product/Service Disputes
The Merchant is solely responsible for disputes regarding product/service quality, non-delivery, and delays. Such disputes should be resolved directly between the Merchant and the Customer.
Suspension of Services
[Website Name] has the right to suspend services and settlement of monies if the Merchant breaches the Agreement, facilitates unlawful transactions, or for other specified reasons as mentioned in this section.
Limitation of Liability
While we strive to provide a reliable and secure Payment Gateway, it's important to acknowledge that no system is entirely immune to errors or disruptions. We make every effort to minimize service interruptions, but we cannot guarantee uninterrupted, error-free operation. By using our services, you understand that we are not responsible for any direct or indirect damages, losses, or inconveniences resulting from your use of our platform. This limitation of liability reflects our commitment to transparency and responsible service usage.
Indemnification
You agree to hold us harmless from any claims, damages, liabilities, or expenses that may arise from your actions on our platform. This includes violations of our Terms and Conditions, security breaches, and unauthorized use of your account. By accepting these terms, you take responsibility for your actions and pledge to support us in facing any challenges.
Conflict Resolution
We encourage open communication, and if you have any questions or concerns about our services, please reach out to us. We appreciate the opportunity to address your concerns and find fair solutions. If initial discussions don't resolve the issue, any legal actions will follow the dispute resolution mechanisms detailed in our Terms and Conditions. Our goal is to promote open communication and resolve issues in a fair and respectful manner for all parties involved.
Prohibited Internet Activities
We want to make sure our platform is used respectfully. So, here are some things you should not do:
- Don't send unwanted emails (spam) to anyone on the Internet.
- Don't flood multiple forums with the same message.
- Stick to the topic when posting in forums or mailing lists.
- Don't advertise in places where it's not allowed.
- And, of course, follow the rules laid out in the regulations under India.
Enforcement
We take these rules seriously. If we believe someone is not following them, we can:
- Suspend or terminate services.
- End any agreements.
- Block access to our website.
- We can also report any suspicious activity to the appropriate authorities. If you see any violations, please let us know.
Use of Services
(website name) offers you a secure and efficient way to process transactions. By using our services, you agree to follow all relevant laws and regulations. You also promise to use our services only for lawful purposes and not engage in any fraudulent or unauthorized activities. Our services are here to help you meet your legitimate business needs, and we expect you to use them in a way that aligns with our values of honesty and compliance.
Payment Authorization
By using (website name), you give us permission to process transactions on your behalf. This includes moving funds to facilitate payments. When you provide payment information, you're confirming that you're the authorized user of the payment method or that you have the owner's consent to use it. You acknowledge that there are fees associated with using our services, and you agree to pay these fees. This payment authorization is a way for us to ensure safe and efficient financial transactions.
Transaction Management
(website name) is designed to make transaction processing easy and secure. When you initiate a transaction, it involves the exchange of data among various parties, including financial institutions and our platform. We do our best to process transactions promptly and accurately, but unexpected issues may arise. We continuously monitor our systems to ensure transactions are handled carefully, aiming to provide you with a reliable payment experience.
Card Association Rules
At [Website Name], we follow the rules set by card payment networks:
Card Payment Network Rules: These are the official rules, guidelines, and requirements established by card payment networks. They provide the infrastructure for transaction authorization, and we must comply with them.
Updates to Rules: The card payment networks may change their rules, and if they do, we might need to adjust our terms accordingly. These changes will apply to you immediately.
Your Responsibility: You agree to follow all the programs, guidelines, and requirements set by the card payment networks. It's important to note that you are responsible for complying with these rules, even if you aren't aware of every detail. Some of the major card networks, like MasterCard, Visa, and RuPay provide excerpts of their rules on their websites.
Non-Compliance: If your failure to comply with the Card Payment Network Rules results in fines, penalties, or other charges for us, you'll need to reimburse us for those expenses. Failure to meet your obligations to the card payment networks could lead to the suspension of services or settlements by [Website Name].
Applicable Law
Your use of (website name) is governed by the laws and regulations of India. Any legal issues or disputes related to your use of our services will be subject to the laws of the Indian jurisdiction. We believe in operating within the legal framework to maintain the legality and integrity of online transactions, ensuring a transparent and compliant experience for all users.
Suspension and Termination
At [Website Name], we believe in transparency and fair practices:
Immediate Suspension for the Following Reasons
We reserve the right to immediately suspend services and settlements without liability under the following conditions:
(a)Breach of Agreement: If you breach any clause of our terms.
(b)Unlawful Transactions: If you facilitate unlawful transactions or engage in 'Prohibited Products and Services,' as listed.
(c)Legal Authorities: If we receive instructions from Facility Providers, governmental authorities, or law enforcement agencies, regardless of pending investigations, related to alleged illegal/unlawful activities.
(d) High-Risk Transactions: If your transactions pose a high risk according to our internal fraud assessment tools and policies.
(e)Suspicious Activities: If we suspect suspicious circumstances surrounding your activities.
(f) Disputes and Refunds: If there are pending, anticipated, or excessive disputes, refunds, or reversals related to your service usage.
(g) Material Changes: If you substantially change the type of products/services without our prior written permission or provide misleading information during onboarding.
(h)Risk Exposure: If your activities pose unacceptable risks to us according to our sole discretion.
(i)Regulatory Changes: If regulatory changes impact the services, and we determine suspension is necessary.
Termination and Account Closure
These terms are effective from your first use of our services and continue until terminated by you or [Website Name]. We may terminate these terms or close (website name) accounts at any time for any reason, including activities that may harm our goodwill. If Applicable Laws require advance notice, we will provide the necessary notice before termination.
Obligations and Compensation
Termination does not immediately release you from obligations incurred under these terms. After termination, you must stop using the services. Any continued or renewed use of the services after termination implies your consent to the terms. Additionally, you understand and agree that we are not liable for compensation, reimbursement, or damages related to your use of the services, termination, suspension, or deletion of your information or account data. You remain liable for any fees, fines, or financial obligations incurred before termination.
Force Majeure
Sometimes, circumstances beyond our control can affect our services and website. At [Website Name], we understand this:
If we're delayed, or interfered with by events like natural disasters, acts of God, epidemics, hacking, or any other situations that are beyond our control, we won't be held responsible for any non-performance during these events. This won't be considered a breach of our obligations or make us legally liable. We believe in being fair and understanding during force majeure events.
Waiver
Any failure or delay on our part to enforce or exercise any provision of these terms, or related rights, doesn't mean we waive that provision or right. We can still exercise our rights under these terms, in law or in equity, even if we've exercised one or more rights here. If we do waive a provision, it will only be effective if it's in writing and signed by an authorized [Website Name] officer.
Changes to the Terms and Conditions
As our services evolve and grow, we may need to update or amend these Terms and Conditions. When such changes occur, we will communicate them through appropriate channels. By continuing to use our services after these updates, you indicate your acceptance of the new terms. We appreciate your cooperation and understanding as we adapt to the evolving landscape of our platform.
Contact Information
We encourage you to reach out to us if you have any questions, comments, or concerns about (website name) services or these Terms and Conditions. You can contact our support team using the provided contact information. Your feedback is valuable as it helps us improve our services and promptly address any issues. Open communication is fundamental to fostering a positive and trustworthy user experience.
[insert contact details]
