Thank you for choosing [Website Name] as your preferred payment processor. We understand that there may be situations where refunds become necessary, and we want to ensure a fair and transparent experience for all of you. This Refund Policy outlines our procedures and guidelines for processing refunds.
Refunds are typically processed within 5 to 7 business days. Please be aware that the time it takes for a refund to reflect in your account may vary depending on your payment provider or financial institution.
To be eligible for a refund, you must have made a legitimate payment through [Website Name] and have a valid reason for your request. Valid reasons include, but are not limited to, duplicate payments, failed transactions, unauthorized charges, and dissatisfaction with a product or service.
Refund requests are subject to verification and confirmation by our team. We reserve the right to deny or reject refund requests that do not meet our eligibility criteria or are deemed fraudulent or abusive.
If you wish to initiate a refund, please contact our customer support team through the channels provided on our website or submit a refund request via your account dashboard. Ensure you provide specific payment information, including the transaction ID, payment date, and the reason for your refund. Our dedicated staff will review your request and respond within [5 to 7] business days.
Unless otherwise agreed upon, approved refunds will be returned to the original payment method used for the transaction.
Please note that certain products or services may be labeled as non-refundable, unless explicitly stated otherwise. This category may include digital downloads, software licenses, subscriptions, and personalized or customized items. We recommend reviewing the product or service description and terms of service before making a purchase.
Additionally, any fees or charges associated with the use of our payment gateway services, such as transaction fees or service fees, are nonrefundable.
Chargebacks
As part of our services, [Website Name] wants to ensure you're aware of the chargeback process. If a Facility Provider initiates a chargeback request with us, we'll promptly notify you. You, as our user, are responsible for addressing chargebacks according to our General Terms of Use or any Specific Terms of Use you've agreed to.
Upon receiving a chargeback request, [Website Name] will deduct the specified chargeback amount from the transaction amounts, subject to available funds. We will do this to either process the chargeback in favor of the customer or credit your account. If you have relevant documents and information related to the transaction in question (known as "Chargeback Documents"), you can provide them to us. This information helps us verify the completion of the transaction or the customer's receipt of goods/services.
If you cannot provide the necessary Chargeback Documents, or if the Facility Provider is unsatisfied with the documents provided, they may instruct [Website Name] to reverse the chargeback amount deduction and credit it back to the customer's payment instrument.
Please understand that [Website Name] has the right to recover the chargeback amount from you. We may do this by deducting it from the transaction amounts due to you or from any other funds we hold on your behalf during the course of providing our services. In cases where the transaction amounts or other funds are insufficient, we may issue a debit note to recover the chargeback amount. You're required to repay this amount within seven days of receiving the debit note.
